Dear Valued Client,
There are some major changes happening here that we need to tell you about.
From 6th July 2011 all nutritional supplements for Dr Downing’s and Dr Meldrum’s patients will be supplied from The Dispensary Bureau Ltd, no longer from our York office. This will enable us to focus on our core job; looking after our patients.
The Dispensary Bureau is an established business which already stocks and supplies supplements for other independent medical practices. We believe that your experience of dealing with them will be happy and smooth-running. They are based in Poole, Dorset, which has surprisingly good transport links with the whole of the UK.
Your contact person there will normally be Wendy Dennis, who you will find very helpful and efficient. They are in contact with us the whole time, and there should be no fundamental changes to your service. You will still be able to obtain all the same products; they will still be selected and sourced by Dr Downing. Dispensary Bureau is the only outlet who will supply them on behalf of Dr Downing, Dr Meldrum and Nutrition Associates Ltd.
All our prices are remaining the same under the new system. The York team are still here if you have any queries, and if you are speaking to us we can send electronic instructions directly to the new team on your behalf.
To contact the new product supply team;
Dr Downing’s Order Line (dedicated number); 01202 714161
Email; orders@dispensarybureau.co.uk
To contact the patient care team in York;
Telephone; 01904 691591 or 0207 099 6003
Email; enq@naltd.co.uk
The staff line-up in our York office has also changed considerably;
Jim Duncan, our office manager for some years, has retired; we all wish him a very happy retirement.
Bernard Beckett, our nurse, has also retired, although he is doing relief work for us when needed.
Lizanne Guyll, administrator and most recently receptionist, has also moved on, with our best wishes.
Michelle Cotter has rejoined the team in a reception and patient care role
Anne Pemberton is our new nurse, and a qualified nutritional therapist. She will be helping patients with advice on diet and will support Dr Downing by answering some queries about treatment.
Debbie Twissell (accounts) and Shirley Simeson (secretary) are still with us in their same roles.
We will post photos and mini-biogs of the new team members very soon.
Dr Downing continues to practice in London as part of the New Medicine Group at 144 Harley St. www.newmedicinegroup.com
Clinics are now on Monday and Thursday. All appointments and queries through the patient care team as above.
Clinics in York are on Tuesday and Wednesday, as before.
The office will now be closed on Fridays.
The purpose of these changes is to improve the care that we provide. We know that we have not always achieved the standard that we aim for; this is our opportunity to do better. Will you help us please? Now that the York team is focussed on patient care, we would value hearing from you - with any problems, queries, criticisms or suggestions, or just to catch up.
Thank you.